Can't find an answer to your questions?

---

Frequently Asked Questions. 

What's the difference between the MXIII, G-Box and First star?

The G-Box and MXIII have identical hardware and specs,  the only difference is that the G-Box supports upto a gig of band with, that the MXIII does not, and both have the same programming. 

Our First Star box is much faster and more stable then both above boxes mention, and runs on our latest technology, it also comes with a more user friendly skin.

What is the difference between the First star and the G-box/MXIII?

First Star is the cats meow when it comes to digital streaming boxes, it is the newest and baddest technology out there right now!! 

it is an "octo core" mini computer running on newest platform that does everything, and it also comes with a user friendly skin.

The MXIII is a quick and snappy box that has a quad core CPU, combined with an octo core GPU, and two GB of Ram. This box can also deliver high quality HD in 4K. It has only been on the market for about a year. And is one of the top selling boxes in the market.

Is Kodi really FREE?

YES. Kodi platform has been around for over 8 years now, all it's contents and programming has always been free and will remain free!  That is what it was built on. 

Does it get Zapped or go down?

No... This digital streaming device does not get zapped or go down as it runs off your internet or wifi.

Is it legal?​

"YES  it is fully legal"

Viewing a streaming movie does not create a copy of that movie or put it on to any new medium, which are the actions required to potentially violate copyright law in Canada.

There is nothing illegal with the Kodi software. And it has many perfectly legal uses. It could potentially be used to try and access copyrighted works does not make it illegal to own the software or to sell any hardware with this software on it. 

Do I have any duties or charges to pay?​

NO duties for Canadians, all orders are shipped from Canada and serviced in Canada so you have no duties or customs to pay. All prices are in Canadian dollars also saving you more. 

How long does it take for orders to process?

All in stock orders are processed and shipped within 24-72 business hours. We will send you your tracking number as soon as it becomes available.  We ship everything Canada Post Regular Parcel.

While we keep enough stock on hand so there are rarely shipping delays, sometimes there may be a slight back-order. In the event of a back-order, your item(s) should be expected to ship within one week of purchase. Any further delays we will notify you via email.

How long will shipping take?

We ship all orders in Canada through Canada Post and shipping times depend on weekends/holidays but usually arrive within 4-7 business days.

Do you ship to my country?​

At this time we only ship to Canada and the United States

Will this box work on multiple TV's?​

No. Similar to other TV receiver's it only works on one TV at a time.

Will it work on my TV?​

It works on any TV that has an HDMI input. They only work on HDMI TV's

Will this work in a Rural Area or on Satellite internet?

Yes, depending on your internet speed. The box needs a minimum of 4.5Mbs download speed.  Speeds over 15Mbs are ideal.

What kind of support will I get?

We give you all the support you can ask for. If you have any problems with the box or are unsure how to do something. we can be reached Mon-Fri at +1 (604) 540 FSTV (3788) by Phone, Text or WhatsApp from 9am - 5pm pst, or by email firststartv@gmail.com